This profile fits B2B manufacturers and wholesalers of one or more of these lines: coffee roasting, tea blending & packing, dairy products & non-diary milk products, large-scale bakery, artisan goods, broths & stocks, sauces & condiments, picklery, cured & fermented goods, brewery & other beverage/drinks and so on.
Systems to consider integrating:
- Quotes with Price Tiers
- B2B eCommerce Website (with batched orders & standing orders)
- Inventory, Raw Materials/Ingredients, & WIP Management
- Logistics (may be outsourced)
- Automated Payment Collection Facilities
- Debtor Management
- Customer Relationship Management (CRM)
- Marketing Automation
- Event Management
- Customer Service & Support (Help Desk & FAQ)
- Payroll & Rosters
- Accounting & Tax Compliance
- Analytics and Reporting
Management of bottlenecks is key, especially when the manufacturing process is labour-intensive, time-consuming, or temperature/humidity-sensitive. You want to make sure staff rostering is effective, machines are serviced properly, and production environment is optimal so that throughput is maximised. Administrative tasks can be set up to be automated, such as B2B online ordering, trade discounts / wholesale price tiers, synchronising staff timesheets to payroll, emailing invoice reminders to debtors etc.
Trade shows and expos are a great way to gain exposure. As you expand, you can explore campaigns to automate your marketing & sales pipeline, and hold workshops to train & educate your customers/stockists on how best to handle & serve your products. To scale the business without adding more admin staff, you could automate payment collections via direct debit, and allow customers to log in to their web account to make order changes before cut-off time. Customer support can be made more efficient too by including a self-help FAQ help page on your website and implementing a customer service ticketing system. All that can be achieved with an array of existing cloud software add-ons, instead of starting from scratch again or hiring a team of programmers.