This profile fits B2C manufacturers and caterers from one or more of these lines: event catering, edible bombonieres & party favours, made-to-order speciality cakes, artisan bread & pastry, tea blends, handmade dairy products & dairy alternatives, brewery & other beverage/drinks, bespoke packaging and so on.
There are certain elements which are also quite suited for food photographers & videographers, restaurant & cafe interior designers, food-enthusiast tour operators, and food critics/reviewers/bloggers/vloggers who aren’t solely reliant on the advertising business model for income stream.
Systems to consider integrating:
- Job Costing & Budgeting
- Quotes & Invoicing
- Event Management & Appointment Scheduler
- Logistics (may be outsourced)
- Payroll & Rosters
- Accounting & Tax Compliance
- eCommerce Website (with a mix of bundled products & made-to-order / customisable products)
- Payment Collection Facilities (for deposits & settlements)
- Debtor Management
- Customer Relationship Management (CRM)
- Marketing & Sales Pipeline Automation
- Analytics and Reporting
So, how do you price a job… plug it into a spreadsheet and hope that 3 months later it covers actual expenses? We know traditional budgets are boring, so simply snap a photo of expenses incurred (receipts/tax invoices) and let apps automate the rest to keep track of actuals vs estimates in real-time. This can help you visualise and stay on top of things when any unforeseen circumstances occur. You can preemptively seek customer approvals if any variation needs to be done to quotes and orders, so there’s no more awkward conversations about price adjustments after the final invoice. It’s also important that customer deposits & prepayments are allocated correctly and applied against invoices so that the outstanding balance is clear to your customer.
With more employees and contractors in the operation, payroll, timesheets & rosters will need to be more systematic, so that budgeting & KPI measurement is more consistent, and tax/super compliance is accurate & less time-consuming. To scale the business without adding more administrative staff, you could automate deposits & settlement payment collections via direct debit. You could explore drip campaigns for sales automation, such as delayed email reminders to confirm the numbers for upcoming events, display maps for pick-up points, request dietary requirements or even just to explain what to expect on the day. All that can be achieved with an array of existing cloud software add-ons, instead of starting from scratch again or hiring a team of programmers.